Privacy & Security Information

About Us

This web site is owned and operated by Westlake Connect Ltd (Co Reg : 4264141 – Established 2001) who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

4G ROUTER / Westlake Connect Ltd
D10-D11 Seedbed Centre Davidson Way Romford Essex RM7 0AZ United Kingdom
Phone: 0800 508 8366
Fax:
Email: sales [at] 4grouter [dot] co [dot] uk
VAT Registration Number 778649849

 Company number: 4264141

VAT Number : 778 6498 49

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. Your payment is only pre-authorised at the point of sale. We do not charge for any item (release payment) until it is ready to ship. Backordered items are not charged until they are shipped.

If you do not wish to pay online, you may contact us via our contact page and provide your company details and information about the products you wish to purchase and we will emial you a Pro-Forma Invoice so you can make payment via bank transfer. Once we receive cleared funds we will process and dispatch your order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We may also decline any order submitted via the online store or contact you for extra information before completing your order.

Shipping And Handling

We will endeavour to ship items ordered by 3:00PM the same day for delivery the following working day.

Working days are Monday to Friday inlcusive and exclude all holidays and bank holidays.

We do not guarantee next working day delivery.

All prices inlcude delivery to mainland UK – we do not ship outside of the UK, nor do we ship to any other destination apart from mainland UK.

Delivery Schedule

For orders received by 3:00PM we will endeavour to dispatch that same day via next working day courier so you should receive your items the following working day but this is not guaranteed.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, payment is made via Sagepay secure payment portal where credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

All products are supplied with a manufacturers 12 month return to base warranty.

We do not offer advanced replacements for faulty items and all technical support is via our support portal www.support.westlake.co.uk where you can submit a support request,

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 508 8366 (International +44 0800 508 8366) or fax us on or write to us at D10-D11 Seedbed Centre Davidson Way Romford Essex RM7 0AZ United Kingdom

Privacy Policy

4G ROUTER / Westlake Connect Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

We only sell to business users so the distance selling regulations do not apply to orders placed via this webiste / online store.

If you have incorrectly ordered items then you will need to contact us in writing to discuss the return options.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms

Payment is by debit / credit card via the Sage Pay secure Payment Portal.

 
Our best 4G Router for office use is the Huawei B525 Router. It provides high speed 4G Mobile Broadband connectivity using the latest CAT6 4G modem technology and delivers this high speed 4G Internet connectivity to the wired and wireless users with High Speed Gigabit Ethernet LAN ports and 802.11ac WiFi.

Many customers ask why they would not be better off with a more industrial grade router, like the majority of the 4G routers that we offer for sale. The answer is like comparing purchasing a truck or van for your family car. Whilst it will get you from A to B it will not be very practical as a family car, however a truck or van is brilliant for moving goods from A to B. Likewise, most office users will want particular features from their 4G router and usually these are fast internet speed and fast Ethernet and WiFi speeds and that is exactly why we recommend the Huawei B525 4G Router, because it offers both of these, whereas an industrial grade 4G router does not need super fast 4G or WiFi because it is generally used for remote management and monitoring at remote locations and the key requirements for this are reliability of connection so that when the mobile network drops the connection, it can reconnect without the engineer having to drive to site to power it off and on to get it to reconnect, whereas if the mobile network disconnects the office 4G router it is very easy to power it off and on because (we presume) there will be somebody there who uses the router in the office.

The next most common request is for a dual SIM 4G router, again our industrial 4G routers have the dual SIM feature so that they can fail-over to a backup network SIM card in the event that the primary network becomes unavailable – this provides resilience, again to prevent costly downtime and site visits to swap SIM cards, so if you definately have to have this feature so you don’t have to walk up to your office router, pop out the sim card and insert a new SIM card then of course you could use an M2M router with the dual SIM card feature to do this for you but then you should be prepared for slower 4G connectivity and slower Ethernet and WiFi connectivity the rest of the time you are using the industrial 4G router just so you don’t have to swap the SIM card occasionally.

We hope this helps explain why you should use the Huawei B525 4G router for your office 4G Internet instead of an industrial 4G router.

4G Antennas

The Huawei B525 4G Router has built-in antennas which will provide great 4G signal reception in most circumstances when the router is positioned in a location where it can receive a 4G mobile network signal. The B525 does have a panel at the rear that can be removed to expose 2 x SMA 4G Antenna connectors so you can connect a different 4G antenna should the need arise.

We have included a selection of compatible 4G antennas on this page and accessories – however we must point out that these are not booster antennas – don’t just buy an antenna thinking that it will boost your 4G speed – the reason you would use an external 4G antenna is because you might install the router in a location with poor signal (indoors) but have a better signal outdoors where you intend to install the antenna.

We also sell antenna extension cables – but remember a longer cable length will reduce the signal strength so only extend the cable if the antenna is in a location with a far better signal than the router. The recommended antennas are MIMO antennas so are provided with 2 x 5m cables so if you purchase antenna extension cables then please remember to order two extension cables.

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